Privacy Policy

Welcome to MyPledge — a student productivity and wellness platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how MyPledge ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application and website.

This policy applies to all users of the MyPledge platform, including students, parents, institute administrators, and any other visitors to our website.

We collect different types of data depending on how you interact with our platform. We collect only what is necessary to provide you with a high-quality experience.

We use the information we collect for the following purposes:

• Service Delivery: To operate, maintain, and improve the MyPledge platform and provide personalised features.
• Authentication: To verify your identity via OTP and manage secure login sessions using JWT tokens.
• Productivity Analytics: To generate individual progress reports, track goals, and provide actionable insights to help you succeed.
• Institute Reporting: To produce aggregated and individual engagement analytics for institute administrators to monitor student well-being and participation.
• Notifications: To send you reminders, challenge updates, achievement badges, and important platform announcements via push notifications.
• Emergency Services: To dispatch your Emergency SOS alert along with your location (if permitted) to your designated emergency contacts.
• Subscription Management: To process voucher redemptions, manage subscription tiers, and handle billing-related communications.
• Safety & Compliance: To detect fraud, prevent abuse, and comply with applicable laws and legal obligations.
• Platform Improvement: To analyse usage patterns, fix bugs, and develop new features based on how users interact with the app.

We do not sell your personal data. We share it only in the following limited circumstances:

• With Your Institute: Academic engagement data, challenge participation, and productivity scores may be visible to institute administrators and teachers linked to your account. Personal wellness data is excluded.
• With Parents / Guardians: If you or your institute grants parental access, parents can view summarised analytics. Detailed journal entries remain private.
• With Service Providers: We use trusted third-party providers (cloud hosting, SMS gateway, push notification services) who are contractually bound to protect your data and use it only to fulfil their service.
• Emergency Contacts: Your location and alert message are shared with your designated contacts only when you activate the Emergency SOS feature.
• Legal Requirements: We may disclose your data when required by law, court order, or governmental authority, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred. We will notify you via email or in-app notice before your data is transferred to a new privacy policy.

We retain your personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. Below is a summary of our retention practices:

To request deletion of your data, please contact us at support@mypledgeapp.com. We will process verified requests within 30 days.

Our website uses a minimal set of cookies to ensure proper functionality and improve your experience. Our mobile app does not use browser cookies.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

MyPledge is designed for students, which may include minors under 18 years of age. We take extra precautions to protect younger users:

• For users under 18, institute or parental consent may be required during enrolment, as managed by the institution.
• We do not knowingly collect data from children under 13 without verifiable parental or guardian consent.
• Personal wellness data of minors is strictly private and is not shared with institutes or other users.
• Parents can contact us to review, update, or delete data belonging to their minor child.

Depending on your location, you may have the following rights regarding your personal data. We are committed to honouring these rights.

To exercise any of these rights, email us at support@mypledgeapp.com with subject line "Privacy Rights Request". We will respond within 30 days.

We work with carefully selected third-party service providers to operate our platform. Each provider is bound by a data processing agreement and is not permitted to use your data for their own purposes.

• Cloud Hosting: Our servers and databases are hosted on secure cloud infrastructure with industry-standard encryption and access controls.
• SMS / OTP Gateway: A third-party SMS provider delivers one-time passwords to your phone number for authentication. Only your phone number is shared for this purpose.
• Push Notifications (FCM): Google Firebase Cloud Messaging is used to deliver push notifications. FCM tokens are used solely for this purpose.
• Payment Processing: If applicable, payments are handled by certified payment gateways. MyPledge does not store card numbers or sensitive payment credentials.
• Crash Reporting: We may use a crash analytics tool to capture app errors to improve stability. These logs are anonymised and contain no personal wellness data.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We implement multiple layers of security to protect your data against unauthorised access, alteration, or disclosure:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Send an in-app notification to all registered users.
• Update the "Last Updated" date at the top of this page.
• Provide at least 14 days' notice before new terms take effect, where applicable.

Your continued use of MyPledge after the effective date constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our privacy team is here to help.